Updated October 12, 2026
Refund Policy
Failed generations, unused purchases and billing problems.
Failed or blocked generation
If a generation is definitively failed or blocked, its 100 reserved credits are returned automatically once. This credit return is not a card refund. A temporary connection error may leave a task pending until its provider state can be verified. Contact support@bulin47videoai.org with the task ID if verification needs attention.
Purchase refund requests
For duplicate charges, billing errors or an unused credit purchase, contact support@bulin47videoai.org with your order reference and the email used for payment. We investigate each request with the payment provider. Do not include full card details. Applicable statutory cancellation and refund rights are unaffected.
Completed generations
AI results vary and we cannot promise a particular artistic result or a pixel-identical recreation. If a completed clip has a material problem, send the task reference and a description so we can review it. Consumed credits are not automatically refundable merely because an output differs from a personal preference.
Timing and delivery
Approved payment refunds are returned through the original payment method by the payment provider. Processing time depends on that provider and your bank. There is no recurring subscription to cancel. Private video files expire after seven days.